Newquay-Bonsai refund & returns policy.  Please read before purchasing and ask if you have any questions regarding these policies. Our office number is 01637879733. Thankyou. All items must be checked at the time of delivery. Any item delivered faulty or damaged can be returned to Newquay-Bonsai for a full refund on the condition that the item was signed for as damaged at the time of delivery. If an item has been delivered and you wish to return it as it is no longer required or you don't like it, on its safe return, a refund will be given minus the cost of delivery to the customer which is £40 and minus the cost of returning the item to Newquay-Bonsai which is also £40 so a total of £80 will be deducted from the payed price. Please note that the delivery cost and pick up cost will be more for Scotland, Ireland and Islands.  All returns must be notified to Newquay-Bonsai within 7 days of the customer receiving the item. Newquay-Bonsai office telephone number is 01637879733 or e.mail newquay-bonsai@hotmail.co.uk Thankyou.